> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tyslo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# EasySell Refund Policy

All refund requests are reviewed on a case-by-case basis and approved at our sole discretion. A refund may be granted only in the situations outlined below.

## 1. Eligible Refund Scenarios

### No orders during the billing cycle
You may be eligible for a refund if EasySell was active during the billing cycle but **no orders were submitted through the form** during that period.

### Early cancellation with minimal usage
You may request a refund within 7** days** of activating your plan, provided that the total number of orders processed during that period did not exceed the **free plan limit**.

### Store closure during the billing cycle
You may be eligible for a refund if your store was closed during an active billing cycle and your EasySell form received **no traffic** during that 30-day period. We may verify the closure period and account activity before approving the refund.


## 2. Important Limitations

* Refund requests apply only to the **current active billing period**, unless they fall under the **store closure** or **no orders** scenarios described above.
* Refunds are **not available for previous billing periods** outside of those exceptions.
* Submitting a refund request does not guarantee approval.

## 3. Annual Plans

If a refund for an annual plan is approved, the refund amount will be calculated by deducting the equivalent **monthly plan price** for each month the app was active. The remaining balance will be refunded.

## 4. Right to Refuse

We reserve the right to deny any refund request that does not meet the conditions set out in this policy.

## 5. How to Request a Refund

To request a refund, please contact us through:

* the **in-app chat widget**, or
* email at **contact@tyslo.com**