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# How to recover abandoned orders created by EasySell using Omnisend?

||| Warning:
||| This advanced guide will assist you in linking EasySell to the third-party application **Omnisend**. The goal is to enable you to send emails to recover abandoned orders. **Please note that as Omnisend is a third-party app, EasySell support won't be able to assist with this process**. Therefore, it's essential to carefully read through each step and refer to the provided images to successfully complete the setup.

| Before starting this guide, make sure you have added a marketing consent checkbox to your form. If not, follow the article below:
| [How to add marketing consent checkbox to EasySell order form?](/en/article/how-to-add-marketing-consent-checkbox-to-easysell-order-form-72yzq0/)

# Step 1: Install Omnisend app and create an account

You can install Omnisend app from here: https://apps.shopify.com/omnisend


# Step 2: Get your API KEY from Omnisend

* Click your account on top right and select: **Store Settings**

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-223512_1g90cp4.png)

* Select API Keys from the left menu:

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-223657_dzxtof.png)

* Click on **CREATE API KEY** button:

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-223805_14nbq4u.png)

* Enter the name of the API Key: 	EasySell COD Form, then select the required permissions as on this image and click **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-223924_1tf7pce.png)

* Now copy your API Key:

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-225331_t7apmv.png)


# Step 3: Open EasySell and paste your API Key

* Go back to EasySell app, then **Open Settings > Advanced** and go to **Abandoned checkouts** sections:

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-225542_20v48u.png)

* Paste your API Key from the previous step:

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-225721_btcmj.png)

* The last step is to test if everything is OK, click on **Send test event** button:

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-225841_1uneukq.png)

* You should see a success message like this, means that you have successfully integrated EasySell with Omnisend.

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-225927_6f26sx.png)

* Now save your API Key on EasySell:

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-230121_f9ybgk.png)

#Step 4: Create Abandoned Checkout Workflow on Omnisend

* From your **Omnisend** Dashboard click on **Automation** Menu then click on **Create workflow** button:

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-230704_gof57k.png)

* Click **Customize workflow** button on **Abandoned Cart**:

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-230810_178wk32.png)

* On the Trigger select **EasySell Abandoned Orders** event: 

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-231228_1kr1g8a.png)

* Make sure the **trigger inactivity time** option is **disabled**:

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-231003_10rjuvi.png)

* Edit your Email content:

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-231421_1ddsztb.png)

* Change the URL of the action button and set it to: `[[event.recovery_url]]`

![](https://storage.crisp.chat/users/helpdesk/website/4b154ca9ad47c000/cleanshot-2023-07-10-at-231559_emzou0.png)

|| This URL will open the same page where the customer abandoned his order and also his information will be prefilled.


| ℹ️ If need any further information or you need any kind of help, please do not hesitate to contact us via chat or WhatsApp from the app 😎