> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tyslo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why are prepaid orders not appearing in the connected Google Sheet?

**Our app only records orders placed through the EasySell form. Orders created via Shopify checkout are not accessible to the app and will not be recorded in the connected Google Sheet.**